Frequently Asked Questions
The most common questions about our servers, hosting, and services
How do I log in to the client area?
You can access your client area with the email address and password you used when registering on the `login page`. If you forgot your password, use the `password reset` page.
How long does server delivery take?
Virtual server (VDS) orders are usually provisioned automatically within a few minutes. Dedicated physical servers are delivered within 1–24 hours depending on stock availability.
How do I make an EFT / wire transfer payment?
You can pay to the IBAN numbers on our `bank account details` page. Including your invoice number in the description speeds up approval. You can submit a `support ticket` to notify us of payment.
How can I change my IP address?
For SEO server and dedicated IP services, submit IP change requests by opening a support ticket in your client area. Our technical team will process it as quickly as possible.
Do you offer backup services?
Daily backups are free for hosting services. Virtual and physical server customers receive 10 GB of free FTP backup space.
How do I reach support?
You can create a ticket 24/7 through the `support ticket form`, or reach us on WhatsApp at `0850 302 77 87`.
Can I upgrade my server?
Yes. Submit RAM, disk, or CPU upgrade requests to our support team. Upgrades are performed without downtime or during a short maintenance window depending on availability.